From the beginning of the COVID pandemic, Central Electric has been committed to postponing disconnects for our members. Following our announcement that we were extending this policy through at least April 30, Gov. Roy Cooper issued an executive order making this a requirement for all electric, gas, water and wastewater utilities during the next 60 days.
We fully support his decision and are further extending our policy through at least May 31, in addition to continuing to waive late fees and offering free payment arrangement extensions. We will continue to monitor information being provided by health and public officials and adapt our policies as needed moving forward. We do recommend that you continue making payments to your account as you can to avoid unmanageable future balances, but we will most certainly be working with members to set up special long-term payment plans to accommodate balances once it becomes more clear at what point we will be able to return to a normal business schedule.
While far from normal, operations have remained ongoing to ensure a high-level of service for our members. The Central Electric office remains closed to walk-in traffic, however the drive-thru is still open at this time to assist members who may wish to make a payment to their account in person. If you need to contact us or access your account, we are still here for you 24/7. You can manage your account online through the Member Service Portal, through our free Mobile App, by phone at 1-866-488-5011, or payment kiosk at the Liberty Gas Station in Cameron. Representatives are also available by phone (919-774-4900) or through our online chat option available at CEMCPower.com (Monday through Friday, 8 a.m. to 5 p.m.). Applications for new services can also be submitted online and a service representative will be in touch to help you get your service connected.
In the meantime, make sure you continue to take all health related precautions as recommended by the Center for Disease Control (CDC). For members of our community needing assistance at this time, or at any time moving forward, NC 211 is a free service available through United Way that can direct you to resources in our area. If at any time you have any questions, please don't hesitate to reach out to us. We are always here to help you in any way we can.